Delta Cohost Privacy Policy

This Privacy Policy explains how Echo Forge Labs LLC, doing business as Delta Cohost (“Echo Forge Labs,” “Delta,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you use Delta Cohost.

Delta is an AI-assisted Twitch cohost, chat automation, ranking, loyalty, launch-prep, and local-overlay service for streamers.

This policy applies to streamers, account holders, channel owners, authorized users, and others who use Delta directly. Twitch viewers who interact with a channel using Delta should also review the Delta Viewer Privacy Notice.

1. Summary

When you connect a Twitch channel to Delta, Delta may process Twitch account data, channel settings, persona data, chat messages, bot interactions, generated outputs, ranking and loyalty data, usage data, and technical logs.

Raw Twitch chat-message history and bot-generated chat replies are generally retained in Delta’s active systems for approximately 30 days. Delta may retain derived channel-specific ranking and loyalty records longer as needed to operate the service.

Delta does not currently use customer channel data to train Delta-owned AI models. Delta may use third-party AI providers, including OpenAI and xAI/Grok, to operate AI features.

2. Information we collect

Account and login information

We may collect:

• Twitch user ID.
• Twitch login name and display name.
• Twitch profile information made available through Twitch login.
• Email address if provided by Twitch or by you.
• Account settings.
• Tenant ID.
• Session information.
• Acceptance records for Terms, Privacy Policy, Acceptable Use Policy, and related notices.
• Role or authority information for a connected channel.

Twitch channel and authorization information

When you connect Twitch, we may collect:

• Twitch channel ID.
• Channel login/display name.
• OAuth tokens and token metadata.
• Twitch scopes and permissions.
• Bot account information, if you connect a user-provided bot account.
• Stream status, category, title, EventSub events, raids, follows, subscriptions, ad events, or other Twitch events supported by Delta.
• Twitch API responses needed to operate features.

Chat messages and bot interactions

When Delta is enabled for a channel, we may collect and process:

• Chat messages posted in the connected Twitch channel, including messages not directed at the bot.
• Usernames, display names, Twitch user IDs, badges, roles, timestamps, and message metadata.
• Messages directed at the bot.
• Bot-generated replies.
• Recent chat context used for AI generation, ranking, automation, or debugging.
• Moderation or safety-related metadata.
• Chat activity used for ranking, loyalty, automation, and engagement features.

Persona, settings, and configuration data

We may collect:

• Persona text.
• Structured persona fields.
• Bot tone, rating, boundaries, role, and behavioral settings.
• Wake phrases, aliases, prompt settings, and response settings.
• Automation settings.
• Scheduled messages.
• Launch-prep notes and selected suggestions.
• Loyalty rewards, redemptions, point settings, ranking settings, and viewer stats.
• Local Agent settings and component status.
• Discord invite or related channel links if you provide them.
• Other configuration data you submit.

AI prompts, context, and outputs

We may collect and process:

• Prompts and system instructions.
• Persona data.
• Recent chat context.
• Generated outputs.
• Rewritten messages.
• Launch titles, go-live notifications, announcements, and other AI-assisted suggestions.
• Model metadata, provider information, and error logs.

Ranking and loyalty data

We may collect and maintain channel-specific ranking and loyalty records, including:

• Viewer identifiers such as Twitch username, display name, or Twitch user ID.
• Channel-specific scores, points, ranks, stats, activity signals, redemption history, and related metadata.
• Timestamps and event history needed to maintain points, ranking, rewards, or viewer stats.
• Derived signals used to operate or improve ranking and loyalty features.

Ranking data is channel-specific. Delta does not currently use ranking data to create cross-channel viewer profiles.

Payment and subscription data

If you subscribe, we or our payment processor may collect:

• Subscription plan.
• Billing status.
• Payment method metadata.
• Transaction IDs.
• Renewal, cancellation, refund, failed-payment, and invoice metadata.
• Tax and billing information required by the payment processor or applicable law.

We do not intentionally store full payment card numbers on Delta systems.

Local Agent data

If you install or use the Delta Local Agent, we may process:

• Device connection status.
• Local Agent version.
• Component status.
• Browser-source connection data.
• Local media metadata needed to operate selected features.
• Error logs and diagnostic information.
• Update check results.
• Authentication tokens or session data needed for Local Agent connection.

PNGTuber images and local media are intended to remain on your device unless you choose to upload, transmit, or share them through another feature.

Support, bug, and safety information

If you contact support or report a bug, we may collect:

• Your name or contact information.
• Twitch account/channel details.
• Support messages.
• Screenshots, logs, transcripts, configuration data, or other materials you provide.
• Relevant chat history, bot outputs, ranking records, or technical logs needed to investigate the issue.
• Abuse, security, or policy-enforcement records.

Technical and usage information

We may collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• User agent.
• Referring page.
• Page views and product events.
• API logs.
• Error logs.
• Performance data.
• Security events.
• Approximate location derived from IP address.
• Cookie or session identifiers.

3. How we use information

We use information to:

• Provide, operate, maintain, and secure Delta.
• Authenticate users and manage sessions.
• Connect to Twitch and operate authorized features.
• Generate AI-assisted chat responses and other outputs.
• Operate persona, scheduling, automation, launch-prep, ranking, loyalty, and Local Agent features.
• Store settings and preferences.
• Troubleshoot bugs and support requests.
• Investigate abuse, security issues, bot loops, spam, platform violations, or policy violations.
• Process subscriptions, billing, cancellations, and refunds.
• Improve reliability, performance, and user experience.
• Enforce Terms and policies.
• Comply with law and respond to lawful requests.
• Protect Echo Forge Labs, users, viewers, Twitch, AI providers, payment processors, and third parties.

4. AI providers

Delta currently uses third-party AI providers, including OpenAI and xAI/Grok, to operate AI features.

We may send the following to AI providers as needed:

• Persona data.
• Bot instructions.
• Prompts.
• Recent chat context.
• Viewer messages.
• Channel settings.
• Generated-output history.
• Safety or ranking context.
• Other information needed to generate, classify, rewrite, rank, or respond.

Echo Forge Labs does not currently use customer channel data to train Delta-owned AI models. If that changes, we will update our policies and obtain consent where required by law.

Third-party AI providers process data under their own business/API terms and data-retention practices. Their practices may include temporary retention for abuse monitoring, security, compliance, service operation, or other permitted purposes.

5. Chat history and retention

Delta retains raw Twitch chat-message history and bot-generated chat replies in active systems for approximately 30 days.

We use this raw history for:

• Operating the service.
• Debugging reported issues.
• Investigating bugs.
• Supporting ranking and engagement systems.
• Maintaining safety and security.
• Troubleshooting bot behavior.
• Responding to support, abuse, or platform issues.

After approximately 30 days, raw chat-message history and bot-generated chat replies are deleted from active systems, unless retained longer as part of a support issue, abuse investigation, security record, legal requirement, payment dispute, account record, or similar exception.

Diagnostic records, including API traces and operational debugging records, may be retained according to configured operational limits rather than exactly 30 days, and are deleted or overwritten as those limits are reached.

Delta may retain derived, channel-specific records longer, including:

• Ranking data.
• Loyalty points.
• Viewer stats.
• Reward and redemption history.
• Account settings.
• Persona settings.
• Support records.
• Billing records.
• Security records.
• Aggregated or de-identified analytics.

Deleted data may remain for a limited time in temporary logs, security records, or backups, if such systems are enabled, until those records expire or are overwritten.

6. Ranking and loyalty retention

Ranking and loyalty features require persistent records.

Delta may retain channel-specific ranking and loyalty records for as long as needed to provide the service, maintain viewer stats, preserve points, process redemptions, support channel features, investigate abuse, resolve disputes, comply with law, or honor account settings.

Ranking data is currently channel-specific only. We do not currently create cross-channel viewer profiles using ranking data.

If a viewer requests deletion or tracking opt-out, some ranking, loyalty, personalization, troubleshooting, and channel features may stop working or become less accurate for that viewer or channel.

7. How we share information

We may share information with:

• Twitch, as needed to use Twitch APIs, Twitch login, EventSub, chat, bot accounts, or other Twitch features.
• AI providers, including OpenAI and xAI/Grok, to operate AI features.
• Cloud hosting, CDN, security, and infrastructure providers, including Amazon Web Services and Cloudflare, to host and protect Delta systems, databases, and websites.
• Payment processors to process subscriptions, invoices, taxes, refunds, and billing.
• Email, support, analytics, logging, security, monitoring, and infrastructure vendors.
• Professional advisors, such as lawyers, accountants, insurers, or auditors.
• Authorities, courts, regulators, law enforcement, platforms, or rights holders when required by law or when we believe disclosure is necessary to protect rights, safety, security, or compliance.
• A successor organization in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We do not sell Twitch chat logs or viewer data. We do not use Twitch chat logs to create public databases of Twitch users.

8. Cookies and similar technologies

Delta may use cookies, local storage, session tokens, and similar technologies to:

• Keep you signed in.
• Remember settings.
• Secure accounts.
• Prevent abuse.
• Measure product usage.
• Improve performance.

If required by law, we will provide cookie choices or additional disclosures.

9. Viewer requests

Twitch viewers may request deletion or request that Delta stop retaining future tracking data associated with them.

A viewer request may require:

• Twitch username.
• Twitch user ID, if known.
• The channel where Delta processed the viewer’s chat.
• Approximate date range.
• Proof of control over the Twitch account, if needed.

If a viewer opts out, Delta will explain the likely effects. Opting out may reduce or disable ranking, loyalty, personalization, troubleshooting, and related features for that viewer.

Some data may be retained where needed for security, fraud prevention, legal compliance, abuse investigation, dispute resolution, billing, enforcement, or other permitted purposes.

10. Streamer account deletion and Twitch disconnection

If you disconnect Twitch or disable Delta for a channel, Delta will stop collecting new channel chat for that channel once the disconnection or disablement is processed.

If you delete your Delta account, we will delete or anonymize personal information according to this policy, subject to retained records needed for:

• Billing.
• Taxes.
• Fraud prevention.
• Security.
• Abuse investigation.
• Legal compliance.
• Dispute resolution.
• Support records.
• Backups or logs until expiration.
• Other legitimate operational purposes.

Raw chat history will continue to follow the 30-day active-system retention rule unless an exception applies.

11. Your privacy rights

Depending on where you live, you may have rights to:

• Access personal information.
• Correct personal information.
• Delete personal information.
• Object to or restrict processing.
• Withdraw consent where processing is based on consent.
• Request portability of certain data.
• Opt out of certain data uses.
• Appeal a decision where applicable.
• File a complaint with a privacy authority.

These rights may be subject to exceptions. We may need to verify your identity before processing a request.

To make a request, contact: delta@echoforgelabs.com

12. Children and minors

Delta is for users who are at least 18 years old. We do not knowingly allow users under 18 to create Delta accounts.

Twitch viewers may include minors. Delta’s viewer data practices are described in this Privacy Policy and the Viewer Privacy Notice. If you believe a minor’s data has been processed in a way that requires deletion or review, contact us.

13. International users

Echo Forge Labs is based in Arizona, United States. If you use Delta from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate.

Data-protection laws in those countries may differ from the laws where you live. We will process information as described in this policy and as required by applicable law.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No system is perfectly secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

You are responsible for keeping your Twitch account, Delta account, bot account, devices, passwords, browser sessions, Local Agent installation, and credentials secure.

15. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice where required by law, such as by updating the “Last updated” date, posting notice, sending notice, or requiring re-acceptance in the product.

If we materially change how we use channel chat, viewer data, or customer data for AI training, we will update this policy and obtain consent where required by law.

16. Contact

Echo Forge Labs LLC
Email: delta@echoforgelabs.com
Mailing address: 4539 N 22ND ST STE N, PHOENIX, MARICOPA COUNTY, AZ 85016 USA

---